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Frequently asked questions
How discreet is the packaging?
All orders are shipped in plain, discreet packaging with no indication of the contents or store name. Your privacy is fully protected from purchase to delivery.
How long does shipping take?
Orders are typically delivered within 2–6 business days, depending on your location. You’ll receive tracking details once your order is shipped so you can follow it in real time.
Do you offer free shipping?
Yes! We offer free shipping on orders over £70. For smaller orders, shipping costs are calculated at checkout.
Can I return or exchange a product?
Due to hygiene and safety reasons, used or opened intimate products cannot be returned. Returns may be accepted only if items are unused, sealed, and in original packaging, depending on the situation.
What if my product arrives damaged or defective?
If your item arrives damaged or faulty, contact us within 24–48 hours with photos or details. We will review the case and arrange a replacement or refund if eligible.
Are your products safe and body-friendly?
Yes. We offer a wide range of body-safe, high-quality products from trusted brands, including silicone, waterproof, and premium materials designed for safe and enjoyable use.
How do I clean and maintain my products?
We recommend cleaning your products before and after each use with a toy cleaner or warm water and mild soap. For best results and hygiene, allow them to dry completely and store them in a clean, dry place.
Do I need to be a certain age to purchase?
Yes. You must be 18 years or older to purchase from our store. By placing an order, you confirm that you meet the legal age requirement in your country.
What payment methodsdo you accept?
We accept secure online payments, including major credit/debit cards and other trusted payment methods available at Shopify’s secure checkout. All transactions are encrypted for your safety.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking link via email so you can monitor your delivery in real time.