Shipping policy

Healthy Pleasure Shipping Policy

Welcome to Healthy Pleasure! We’re excited to help you get your order delivered smoothly. Please read the following shipping information so you know exactly what to expect.

1. Shipping Regions
We currently ship to selected countries only. We do not ship to international destinations, U.S. territories or APO/FPO addresses or P.O. Boxes at this time.

2. Order Processing / Handling Time

  • Orders are processed within 1–2 business days after they have been placed (excluding weekends and holidays).

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details (if available).

3. Shipping Rates & Methods

  • We offer Standard International Shipping & Express International Shipping via [Carrier, e.g., UPS / DHL / DPD / USPS / FedEx / NACEX / SEUR / MRW / CORREOS EXPRESS].
  • For most supported countries, Express International Shipping is handled primarily through DHL, however, alternative carriers may be used when necessary.

  • Shipping fees are calculated at checkout based on order value/weight/destination.

  • If you select an expedited method (if available), fees and processing times will differ—please refer to the checkout options for current rates.

4. Estimated Delivery Times

  • Standard International Shipping: typically 2–6 business days from the date your order ships.

  • Express International Shipping (if available): typically 1–2 business days from date of shipment

  • Please note: these are estimates only. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Countries to ship and estimate delivery times

  1. Spain: Standard International (1-2 business days) | Express International (1 business day)

  2. Portugal: Standard International (1-2 business days) | Express International (1 business day)

  3. UK: Express International (1 business day)

  4. Italy: Standard International (2-3 business days) | Express International (1 business day)

  5. Netherlands: Standard International (2-3 business days) | Express International (1 business day)

  6. Belgium: Standard International (2-3 business days) | Express International (1 business day)

  7. Germany: Standard International (2-3 business days) | Express International (1 business day)

  8. France: Standard International (2-3 business days) 

  9. Austria: Standard International (2-3 business days) | Express International (1 business day)

  10. Luxembourg: Standard International (2-3 business days) | Express International (1 business day)

  11. Poland: Standard International (4-6 business days) 

  12. Ireland: Express International (1 business day)

  13. Switzerland: Express International (1 business day)

Free shipping is available for orders over £70 (or the equivalent amount in your local currency).

5. Tracking & Shipment Confirmation
Once your order ships, you will receive an email with your tracking number (if tracking is available). You can track your shipment via the carrier’s website. If you do not receive a tracking email within [e.g., 2 business days] after your order was processed, please contact us at [your support email].

6. Shipping Restrictions & Exclusions

  • We do not ship to P.O. boxes, APO/FPO, or international addresses.

  • Some items (if any) may require special shipping considerations (e.g., hazardous materials, large-size items). If your order includes such items, we will notify you via email.

  • We reserve the right to refuse shipment if we suspect fraud, misuse, incorrect address, or other issues.

7. Damaged or Lost Packages

  • If your order arrives damaged, please save all packaging and contents, and contact us at support [@] healthy-pleasure.store within 48 hours of delivery so we can assist.

  • If your tracking shows delivered but you did not receive your package, please check with neighbors and your local post office or carrier first. Then contact us and we will begin an investigation with the carrier.

  • Note: Once the package is marked delivered by the carrier, Healthy Pleasure cannot guarantee further liability, but we will work with you to attempt resolution.

8. Changes to Shipping Policy
We may update or revise this shipping policy from time to time (for example, if our carriers change, shipping costs shift, or we expand services). The “Last updated” date will reflect the most recent version. We recommend reviewing this page occasionally.

9. Contact Us
If you have any questions about shipping, please contact us at:
Email: support [@] healthy-pleasure.store

Thank you for shopping at Healthy Pleasure. We appreciate your business and look forward to serving you!